Open the Square app (chat for everyone; staff screens for Square)
API documentation and a try-it-now console: /docs
| Module | Status | Covers |
|---|---|---|
| Knowledge | live | ICD-10 search (short forms, Hindi words, spelling mistakes), clinical shorthand decoder with ambiguity warnings, procedure master, expected tests, test-name standardisation |
| Claims (IP and OP) | live: test checks + whole-claim adjudication jobs (testing) | IP: billed tests vs the procedure's expected tests. OP: billed items vs prescription/advice. Planned: adjudication assistant, limits, room rent, NME, deductions with reasons |
| Customer care and conversations | live: intent, replies, email threads, bot turns, voice turns (speech engines on the GPU server), summaries | Intent of any message; reply drafting for WhatsApp, email, chat, SMS and voice in Hindi/English/Hinglish using only the customer's facts; bot turns for voice and WhatsApp bots with actions for the customer's system; call and chat summaries. Planned: speech-to-text and text-to-speech, quality scoring, live agent assist |
| Documents | live: rule-based v0 | PDF text extraction, page type (bill, discharge summary, prescription, report, ID). Planned: handwriting, line-item extraction |
| Member and policy | planned | Coverage questions, eligibility, balance sum insured, e-card, network hospitals |
| Medical intelligence | live: AI v0 (Square-hosted model) | Reads discharge summaries: diagnoses with status (confirmed, suspected, ruled out, history, negated), procedures, tests, medicines, each with evidence; ICD/procedure/test matched in Square masters. Planned: diagnosis vs treatment, medicine relevance and doses, length of stay |
| Fraud, waste and abuse | planned | Claim risk score, inflated bills, upcoding, duplicates, hospital and doctor patterns |
| Hospitals and providers | planned | Hospital onboarding, tariff and package checks, NHCX e-claims |
| Operations and analytics | planned | Dashboards, TAT and SLAs, client reports, usage and billing |